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The Zappos Family

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Worst Best Company - Director The Zappos Family Employee Review

1.0
Feb 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, Decent Pay, and ability to Work Remote

Cons

"wowing" customers to the detriment of employees IT sucks systems are old and outdated incohesive systems HR makes all people decisions w/o input from management

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

1
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