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The Zappos Family

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Great Place to Work for Some - Anonymous employee The Zappos Family Employee Review

4.0
Sep 8, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Always a fun place. People enjoy working here and it shows. The company culture is second to none. A fast paced and innovative company to work for. Still have a ton of friends that still work there.

Cons

Upper management doesn't always recognize everyone fairly. It is a very merchandising-centric culture and they get all of the praise and recognition (highest paid). The culture does come at a cost and can be very distracting. Employees are beginning to be coddled too much and productivity suffers, but complaining about wages increases.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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