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The Zappos Family

Is this your company?

wait for the other shoe to drop - Pricing, Planning and Operations The Zappos Family Employee Review

2.0
Jul 24, 2015
Recommend
CEO approval
Business Outlook

Pros

Good experience and exposure to company operations, structures, and processes. When it comes to operations and how things work the company is super transparent. you can basically go into the records and read up on things we well as approach other departments and shadow them.

Cons

Not a very stable position, like a revolving door. Everyone seems to be out for themselves which is sad especially since the company prides itself on "family values." You learn a lot but always seems like you need to watch your back. You are forced to network and be everyone's friend/buddy because the culture is such but its like highschool people turn on each other so quick to keep themselves afloat

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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