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The Zappos Family

Is this your company?

Don't believe the hype - Statistical Business Analyst The Zappos Family Employee Review

3.0
Jul 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Zappos offers great health benefits and a relaxed working environment. We have a lot of amenities on campus and many more offsite. The food is good and cheap in the onsite cafeteria.

Cons

The pay is terrible. We make well below market value. There's tons of propaganda trying to get employees to buy-in to the CEO's whims. It can be very cultish at times where employees never question the decisions of management. The company culture has been destroyed with the switch to holacracy. "The offer" was merely a way to lay people off without making the CEO out to be a liar since he vowed to never do layoffs again. Under the new structure the CEO is more of a benevolent dictator and he has henchmen do all of his dirty work.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

1
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