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The Zappos Family

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Zappos is a great place to start - Not finish - Customer Service Representative The Zappos Family Employee Review

3.0
May 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Company is fully remote, provides stipend for internet, benefits are good 401k/Dental/Health/Vision ($75ish per check), vacation earning is around 5 hours per paycheck, everyone is super friendly, lay offs with severance/job search assistance, no call timers and there are specialty teams to move around and receive $0.75 raises (9 month duration).

Cons

Very liberal, female led, majority female company, Amazon owns the company, micro managed time metrics, no paid lunch, company culture is dying, they’ll lay off employees of 10+ years, 1 minute after call handle time, no more paid company events (employees have to take Unpaid Time Off to attend) for the “fun” ones, investors > employees.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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