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The Zappos Family

Is this your company?

Amazon is killing the company slowly - Anonymous employee The Zappos Family Employee Review

3.0
Mar 4, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are great benefits and leaders.

Cons

Most people assume that the current leadership is to blame for the current state of the company. Sadly this is not true. The previous two leaders built in a ton of tech and process debt that is hurting Zappos from moving forward. Amazon is dictating headcount, processes and even strategy. It doesn’t make sense from their level as it is two different companies and Zappos needs its own strategy. Sadly the current leadership takes the blame for this but the main con is Amazon. They are killing what they bought because the only thing that matters is profit. Profit above everything. They are unintentionally killing the company even though it would be better to sell Zappos…There’s no patience to allow the current leadership to fix past transgressions and build a future strategy.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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