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The Zappos Family

Is this your company?

Used to be a great place to work - Inventory Manager The Zappos Family Employee Review

2.0
Sep 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Zappos.com gave me many opportunities to expand and explore my talents and skills. It had great benefits, and great people.

Cons

Zappos.com gave me many opportunities to expand and explore my talents and skills. That said, once Zappos.com became an "experimental company" trying to figure out the best organizational structure, using concepts such as Holacracy, Teal Organizations, and Market Based Dynamics, the company started to unravel. The company many of us helped build and grow was becoming a shell of its former self. Over the last 2 years, Zappos has reduced much of its workforce in a series of layoffs, with, what seems like, a focus on its most tenured employees. Based on second-hand information from former employees that have most recently been laid off, it is no longer a "great place to work".

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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