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The Zappos Family

Is this your company?

Losing its' way - Anonymous employee The Zappos Family Employee Review

3.0
Oct 20, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people who have made the company their home over the past 25 years. Truly a place where you can grow connections that will last a lifetime. The benefits are also top tier - some of the best health insurance you'll find and it's covered completely by the company for the policy holder.

Cons

Lack of vision and intentional leadership. The senior leadership keeps changing every year or so since Tony stepped down and the result is a lack of vision for the company. The current senior leadership team is consistently "restructuring" positions—essentially laying off employees—to create more leadership roles. In the process, they're letting go of those who actually perform the work. As a result, the company is increasingly filled with "leaders" who lack teams to manage and are instead doing the work of senior leaders who don’t have the necessary skills to fulfill their roles.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

3.0
Mar 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits Great colleagues WFH options

Cons

After the CEO stepped down the company lost its vision and the culture has been ruined. Additionally, the hiring of a few upper management individuals drove out a large number of hard working and dedicated employees

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