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The Zappos Family

Is this your company?

I used to LOVE my job. Amazon killed it. - Customer Service Representative (CSR) The Zappos Family Employee Review

1.0
Aug 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling. Great coworkers but you’re remote, so that’s not as much of an impact as it used to be.

Cons

In a word: Amazon. Lack of company wide communications leave everyone whispering in back channel communications. Nearly all of upper management has been forced out or “resigned to spend more time with their family” in the past year. Senior leadership is all remote doing ShopBop/Zappos dual roles in NY and WI, though officially the headquarters is still in Vegas. Complete lack of career growth or upward mobility, with frequent layoffs, including all staff of Zappos ONE (the company DEI and community engagement initiative) and Zappos for Good, (charitable endeavors) and the Engage team (responsible for employee engagement and morale.)

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

3.0
Mar 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits Great colleagues WFH options

Cons

After the CEO stepped down the company lost its vision and the culture has been ruined. Additionally, the hiring of a few upper management individuals drove out a large number of hard working and dedicated employees

2
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