Such a friendly environment! - Customer Service Representative TherapyNotes Employee Review

5.0
Sep 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Honestly, this is the best work environment I have ever experienced. There is a lovely mix of professionalism, respect, and acceptance and diversity at TherapyNotes. From the first day, colleagues and management have been friendly, approachable, open, kind and inclusive. I have always felt like my interests, concerns and ideas have been nurtured. I also feel there are endless possibilities for growth, as the company likes to promote within. I have made lasting friendships here. No where else can I crack a joke with the CEO of the company just passing him in the hallway.

Cons

Like any customer service support job, there can always be difficulties that cannot be predicted, but to no fault of the company.

Explore other reviews about TherapyNotes

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve had a very positive experience working here. Management makes employees feel valued and appreciated, which has stood out to me compared to other companies I’ve worked for. The company also offers an excellent work-life balance, and the pay is decent. Overall, it is a rewarding and supportive place to work.

Cons

No major cons from my experience. There can be occasional busy periods, but the overall work environment and support from management have been positive.

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team culture which encourages closely working together and those with more experience teaching and helping new hires. Great healthcare, dental, and 401k benefits Good opportunities for long term careers Work from home allows for flexible schedules and less time and money spent on driving and gas. Teams always open for feedback on how to improve Fun team building exercises which make you feel like part of a family and not just a working team.

Cons

Quickly expanding company means growing pains, shifts to SoA, new hires, refactoring into Angular and simultaneous development of new features can lead to quickly out of date documentation and unexpected issues which block work items.

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