TherapyNotes Customer Service Representative reviews

-Due to the nature of the job, you will come across some unruly customers. -Hotel seating in office which can lead to different desks daily. (I like to have my desk decorated)

- Mid Level Supervisors can be condescending. They either won't answer you for help or become annoyed that you are asking them for help. - Can be a cliquish atmosphere. Typically, everyone refers their friends and it kind of turns into high school 2.0 if you attempt to socialize with your Co-workers. - They prepare you 50/50 for the job in training. You don't really learn much until your out of training. The training feels more designed for people with a background in insurance already. Additionally, this is across the company as a whole. A lot of the "Test" they produce, the people who make them dont even know the answers sometimes. This is difficult because how am I supposed to do my job if the people that are supposed to help me dont know what they are doing? That has been a common occurrence that some reps chat about. When asking for help either one supervisor gives you a completely wrong and off topic answer or one just doesn't respond at all, now with a customer on the phone what are the reps supposed to do? - They say the pay is competitive but it can be better. You get hired to work as a Sucess Representative. Once your good in success, you MUST get cross trained for NO EXTRA MONEY. I hope this is something they consider in the future; you are essentially adding more work for... no money. Snack and drinks are not going to pay the bills and prevent burn out. - They treat this more like a family than a job. I understand, but this causes unnecessary tension/ co-workers thinking they know you. Some people do not treat work as a family, simply here to earn money. - This may not be the same for others, but I definitely feel "At the bottom of the totem pole" being in success. That statement is not wrong BUT there shouldn't be a reason reps pick up on these things. %99 of people stay with TN due to the support. Even on call they state the software isn't the most compatible but they like having a human to talk to. Pretty sure if there wasn't support, TN would not be AS popular. Treat your reps better!!!!! and pay them more of course