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Thompson Hospitality

Engaged Employer

Awful and Selfish Company - Server Thompson Hospitality Employee Review

1.0
Oct 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Genuinely cannot think of one.

Cons

Executives appear primarily focused on maximizing profits, often prioritizing their own financial gains over operational sustainability. They frequently acquire businesses only to implement cost-cutting measures such as reducing inventory budgets and compromising food quality, while significantly raising menu prices. Additionally, they require employees to use a third-party service (Wisely) to access their wages instead of offering standard direct deposit options. Underperforming managers are not terminated to avoid unemployment costs; instead, they are transferred to other locations, perpetuating poor performance and contributing to the company's overall struggles. Moreover, uniform requirements are frequently updated, approximately every three months, without financial assistance, forcing employees, who earn less than $100 per shift, to bear the cost of compliance. Also, a minor coworker of mine was verbally abused by our 40-year-old manager, who screamed and cursed at her. When she began to cry, the manager continued to berate her, demanding to know what the hell was wrong with her. Despite this unacceptable behavior, Thompson took no disciplinary action against the manager, and he remains employed with the company. Lastly, I had a male coworker double my age threaten to severely and violently physically harm me, yet I received no response or acknowledgment from the executives at Thompson. The incidents I mentioned above have all occurred within the last three to four months, despite my nearly two years of employment with Thompson. In conclusion, do not work for this company even if you’re desperate for employment. They do not care for the wellbeing of their employees nor their customers for that matter.

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Thompson Hospitality Response
1y
Hello, My name is William with the HR Department, I am sorry to learn you have had a bad experience with Thompson Hospitality. Please reach out to us at https://support.thompsonhospitality.com/hc/en-us We would like to see what we can do to resolve your complaint. Thank you for your feedback.

Explore other reviews about Thompson Hospitality

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Thompson Hospitality gave me the opportunity to lead, mentor, and make a meaningful impact through foodservice. As someone with more than three decades in the industry, I found the work rewarding because I enjoy building teams, improving operations, and serving people with excellence. The job is demanding, and success requires flexibility, resilience, and a willingness to solve problems every day. There are opportunities to continue improving communication, staffing stability, work-life balance, and recognition of experienced leaders. Those investments would make an already solid organization even stronger. Overall, I would recommend Thompson Hospitality to professionals who enjoy leading from the front, developing others, and thriving in a fast-paced environment. If you’re looking for an easy job with predictable hours, this may not be the right fit. If you’re passionate about leadership, service, and making a difference, you’ll find meaningful opportunities here.

Cons

Cons * Limited opportunities to fully leverage experienced leadership. As a culinary executive with decades of experience, I believe seasoned leaders should have greater opportunities to contribute to strategic planning, operational innovation, and organizational decision-making rather than primarily focusing on day-to-day execution. * Need for stronger investment in leadership and culinary development. Continuous education, culinary training, mentorship, and leadership development should remain a priority. Investing in employees at every level helps strengthen the organization, improves retention, and positions the company for long-term success. * Career advancement could be more transparent. Creating clearer pathways for promotion based on performance, education, leadership ability, experience, and proven results would encourage employee growth and better recognize those who consistently add value to the organization. * Work-life balance can be challenging in leadership roles. The demands of managing operations, staffing, travel, and client expectations can make it difficult to maintain a healthy balance. Continued focus on staffing support and workload management would help leaders perform at their highest level while sustaining long-term engagement.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Semi-flexible schedule, work from home 1 day a week, good salary and benefits, diverse workforce, minority-owned company, annual evaluation raises between approximately 2.5% - 4.5% of base salary.

Cons

Each department differs, but some have high turnover rates, different levels of training or workload and different workplace culture

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