Great mission, not so great work environment. - Member Service Specialist Thrive Market Employee Review

2.0
Dec 6, 2016
Recommend
CEO approval
Business Outlook

Pros

The founders promoted a great company mission, the office space in the Marina del Rey office is beautiful. Lots of free healthy and not so healthy food, catered lunch every day.

Cons

The member services department is not treated like the rest of the company. Once they moved the department to its own office in Inglewood (practically on the airport runway) the morale steadily declined and people started quitting every single day. The management for member services has no idea what they are doing, and most of them are so closed minded to creativity and ingenuity and it's incredibly disheartening. There are a select few that are encouraging and open, but they are stifled by the egotistical department heads. You WILL work at least one day on the weekend and have almost no chance of changing your schedule once they select it for you. Employees with children in school, or attending university themselves were not granted much flexibility either. To add to that, employees who had a college education (unlike some of upper management) were not paid any more of given any opportunity for growth. They claim to offer lots of opportunity to advance but the truth is, there were dozens of talented, smart employees who deserved a chance but instead were not given any opportunity to move up or even a raise from $13.00 an hour. I was so excited to come work for what I thought was a great company, but was completely put off after I saw its true colors. For a company supposedly dedicated to fighting for equality and food justice, maybe pay your people a living wage.

Explore other reviews about Thrive Market

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Thrive Market is not for everyone. Teams are lean, visibility is high, and the stakes rarely let up. For me, that is exactly the point. I wanted a place where my work compounds over time, not a place where I could coast. What I did not expect was how much I would actually grow here. The career acceleration has been real, and the impact feels proportional to the effort in a way I have not experienced anywhere else.

Cons

The pressure is constant and the work does not stop. That is not a criticism so much as a reality check for anyone considering it. Headcount is not growing exponentially, which means every person carries more weight than they might elsewhere. Some people will find that energizing. Others will burn out. Know which one you are before you join.

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Thrive Market Response
2w
Hello, Thank you for taking the time to share such thoughtful feedback. We’re so glad to hear that your experience at Thrive Market has provided meaningful opportunities for growth and career development. Creating an environment where employees can make a real impact, take on meaningful ownership, and continue growing is something we strive for, so it's rewarding to hear that reflected in your experience. We also appreciate your honest perspective on the pace and demands of the work, as well as your suggestion around bonus opportunities for individual contributors. Feedback like yours helps us continue evaluating how we recognize and support our teams as we grow and evolve. If you'd like to share any additional thoughts or ideas, we'd love to hear from you at reviews@thrivemarket.com. Best regards, Thrive Market Team
2.0
Feb 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Thrive has strong, mission-driven teams that genuinely care about outcomes and customers. There is meaningful ownership at the team level and opportunities to drive real business impact across critical domains like checkout, payments, inventory, and pricing. Engineering leaders are often trusted with significant responsibility early, and there is room to build and stabilize systems that directly influence revenue and customer experience. If you enjoy solving complex operational challenges and creating structure in fast-moving environments, there is a lot to work on. There are also strong individual contributors and managers across the organization who are deeply committed to their teams and to improving execution quality.

Cons

Leadership expectations and structural decisions can sometimes feel inconsistent across different parts of the organization. Promotion paths and role definitions may evolve based on shifting strategic priorities, which can create uncertainty around how impact, leadership scope, and future trajectory are evaluated. There can also be a tension between operational excellence and emerging strategic areas, where leaders focused on stabilizing and scaling core business functions may find their work less visible compared to domains perceived as future-facing. Additionally, alignment across leadership layers is not always consistent, which can lead to frustration around ownership, growth paths, and how decisions are communicated or applied.

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Thrive Market Response
4mo
Hi, Thank you for taking the time to share your experience and your thoughtful feedback. We’re encouraged to hear your positive reflections on our mission-driven teams, ownership opportunities, and the impact engineering leaders can have on critical areas of the business. Our goal is to create an environment where teams can do meaningful work and drive real outcomes. Thank you also for your candid comments about leadership alignment and career growth. As we grow as a company, we absolutely need to provide clear structures, transparent expectations, and consistent leadership expectations. The engineering leaders we have recently put in place are all here to drive both operational excellence as well as business and member outcomes in equal measure, and our 2026 Tech Roadmap is all about achieving and maintaining that balance. It’s a fair critique that we can communicating all of this more broadly, and you should expect to see more of that over the next few quarters in monthly rituals for Engineering Health and for Operational Health. Feedback is a gift, so thanks for sharing your thoughts. If you’re open to sharing additional context, we welcome you to reach out to reviews@thrivemarket.com. Best, Thrive Market Engineering Leadership
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