Left for a reason - not what it was. - Senior Manager, Operations Toast Inc Employee Review

3.0
Nov 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Comp, some great people still at Toast, I was able to work from home. Prior to 2024, those 3 years I spent here were so rewarding and I will always be thankful for that. The fintech side is filled with very sharp people with interesting problems to solve.

Cons

Workload - you will be over utilized. SLT strategy changes constantly. Disjointed tools. Plenty of offshoring for roles. Opportunities for pay increase/promotion is getting sparse due to cost cutting. There will be any reason to minimize your impact in performance reviews to prevent justified pay increases or stock grants. My last review held me accountable to something I had no control over, which prevented stock grants and a real pay increase. It was disappointing. Also, there are a lot of folks in positions they are too junior for. Finance department is lost. There are numerous projects in flight and are all running at P0. But, the roadmap and change management is awful. It's thrown by the wayside to just cross the finish line. Turbulent job security. People have recently left over the past few months to "take a break" or "spend time with family." So, everyone just works long hours out of fear of being leg go. CEO - hinted at some form of RTO for "collaboration." But, it's being disguised as "ways we work." Many are conscious about "being negative." However, being negative is deemed just not fully falling in line with something. If you value your job, don't question, don't even respectfully disagree, just fall in line. Sad but true.

Explore other reviews about Toast Inc

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
3w
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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