Avoid this company and save yourself the stress and time - Customer Service Specialist Toptal Employee Review

2.0
Dec 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Base salary pay is competitive for the industry if you're based in US.

Cons

Toxic and dysfunctional company culture fueled by lack of stability, very low job security, employees and/or managers are punished for low scores in company satisfaction surveys. At first glance things seem very well organized, but once you start to get to know the inner workings you realized how messed up and toxic it is.

Explore other reviews about Toptal

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Professional and interested in quality work.

Cons

Not really a con, but more work waiting than hours allow.

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Toptal Response
18h
Thank you for your valuable feedback! Your insights are important to us.
1.0
Jul 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Met some good dedicated employees and freelance workers.

Cons

Lack of any real industry solutions or capabilities since 100% of delivery services are freelance contractors. Model has been successful as providing staff augmentation to clients, but all intellectual capital and outcomes are owned by the clients or the freelancer. Toptal is simply a staffing platform broker who marks up the freelance talent. Great if you need a plumber, but not if you're planning to build a bathroom.

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