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TouchPoint Support Services

Engaged Employer

Great culture with leaders who genuinely embrace and live their values - diverse and inclusive. - Regional Director of Operations TouchPoint Support Services Employee Review

5.0
Feb 26, 2017
Recommend
CEO approval
Business Outlook

Pros

The company provides the leadership and tools to help each individual be successful. Always looking for ways to help associates grow.

Cons

Just the normal challenges of today's healthcare - managing perfection with limited resources. Contract management also has the added nuance of multiple bosses.

Explore other reviews about TouchPoint Support Services

5.0
Jan 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Organized systems & structure. Fun programs and great benefits

Cons

Lack of creative freedom in certain aspects

2.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

I liked (most of) my fellow coworkers

Cons

After adjusting for inflation, my raise was a paltry <0.2%. I was told that was actually"very good." This was before it was announced that Touchpoint hit record profits. They also committed flagrant violations of labor law by telling us we weren't allowed to discuss salary amongst each other. Management was very poor during my time there. Lack of clinical knowledge and support made critical staffing periods much harder. We felt micromanaged when everyone was just trying their best. If you stood up for yourself or had a different idea, it was shot down. The morale was low and many people left for better opportunities. KPIs are a waste of time.

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