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      TouchPoint Support Services

      Part of Compass Group USA

      Engaged Employer

      TouchPoint Support Services reviews

      Review TSS FNS - Assistant Food Service Director TouchPoint Support Services Employee Review

      4.0
      Jan 9, 2025
      Assistant food service director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has a lot of good tools and is part of Compass which is a large parent company to have access. Touchpoint is starting to get better standardization which helps.

      Cons

      Food service is difficult, and there are some standards that are not realistically achieve-able. Many hours are put in outside of work to be better organized as there are still many tools that would be needed to make the job easier.

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      TouchPoint Support Services Response
      1y
      Thank you for sharing your experience with us. We’re glad to hear that you appreciate the tools and resources available through Compass and the improvements in standardization. We recognize that food service can be challenging and understand the need for additional tools to streamline operations. As part of our FNS team, your dedication to providing nutritious and delicious meals truly makes a difference. We appreciate your input, and we are committed to supporting our teams and making the job more efficient moving forward.

      Explore other reviews about TouchPoint Support Services

      5.0
      Jan 9, 2026
      Executive chef
      Recommend
      CEO approval
      Business Outlook

      Pros

      Organized systems & structure. Fun programs and great benefits

      Cons

      Lack of creative freedom in certain aspects

      2.0
      May 30, 2026
      Registered dietitian
      Recommend
      CEO approval
      Business Outlook

      Pros

      I liked (most of) my fellow coworkers

      Cons

      After adjusting for inflation, my raise was a paltry <0.2%. I was told that was actually"very good." This was before it was announced that Touchpoint hit record profits. They also committed flagrant violations of labor law by telling us we weren't allowed to discuss salary amongst each other. Management was very poor during my time there. Lack of clinical knowledge and support made critical staffing periods much harder. We felt micromanaged when everyone was just trying their best. If you stood up for yourself or had a different idea, it was shot down. The morale was low and many people left for better opportunities. KPIs are a waste of time.

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