Worst Job of my Life!!!!! Lies,lies, lies! - Customer Relations Toyota North America Employee Review

Where do I begin first of all let's start with the lies on the job description it didn't say anything about escalations but trust me you will be the catch-all for every department. Training had an amazing instructor but they don't teach you how to deescalate customers they only teach you how to operate the systems. Once you get to the floor you will have a supervisor that you most likely hate there is only one supervisor who does his job properly all of the rest hide from their employees so they don't have to take sup escalations. Most of the supervisors are also very degrading because they will change your decision if a customer is screaming at them enough. They will lie to you in the beginning and say that you will only have to be there for a year before you're eligible for promotions but in actuality most people don't leave the department unless they've been there for 20 years or have a master's degree. Under no circumstances are you allowed to disconnect the call even if you are being belittled cursed out or insulted. If you are able to find a supervisor they will instruct you to place the customer on hold and wait until the customer just hangs up. The computers are very old like Windows 7 old and even though my computer was rebooting it took a month to get a replacement. Your schedule changes every 4 weeks yet they want you to pre-plan a doctor's appointment and things of that nature well ahead of time. You also are expected to request your vacation at the beginning of the year if not good luck getting it approved. The food in the kitchen is very expensive but very bland. The parking lot on the Southeast side is literally impossible and you will often be late for work just because you can't find a parking spot. If you are a woman you will be approached by someone eventually about your attire whether it be something as small as a head wrap or open toed shoes. They even sent someone home for wearing ugg boots!! Ridiculous. Overall just a very uptight corporate environment. If you are someone who values their respect and dignity this is not the job for you if you are someone who will literally do anything for money and are okay with being treated any type of way for money then you go right ahead.