Good Company - Customer Service Representative Toys "R" Us Employee Review

5.0
Jun 27, 2019
Recommend
CEO approval
Business Outlook

Pros

The company is geared toward great customer service. The team was helpful and there was a lot of encouragement, such as Employee of the Month. STAR recognition boards in the break room.

Cons

Hours were based on sales. Credit card sign-ups, loyalty card sign-ups, and add on sales. So there was a lot of pressure to pressure customers. Not my favorite thing.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the team I worked with

Cons

management was fair at times

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