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      Trupanion

      Engaged Employer

      Trupanion reviews

      Growing Pains and High Turnover - Claims Specialist Trupanion Employee Review

      2.0
      Jun 22, 2019
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pet insurance eliminates the need for financial euthanasia. Working at corporate is awesome with all the pets in the office. Celebrations are always something to look forward to. Different shifts available to accommodate lifestyles.

      Cons

      Employees have extremely high demands and bonuses are based on some unrealistic expectations. Employees always in fear of termination without warning. Turnover is high due to terminations without reasons given to employees. Money driven mentality has changed the way claims are processed and weekly changes to the way policies are reviewed make it difficult to provide consistency for policy holders and employees.

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      Trupanion Response
      7y
      Thanks for sharing this feedback. I hope you had an opportunity to share more details of your experience during your exit interview. Your insights will help us improve. If you have anything more you'd like to share, please send a note to TruNews@trupanion.com.

      Explore other reviews about Trupanion

      5.0
      May 3, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Five weeks pto from start.

      Cons

      Taking time off can drastically affect your pay.

      1
      2.0
      Jun 18, 2026
      Medical records specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

      Cons

      The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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