Trupanion reviews

Truly a soul sucking, miserable place to work. Marketers are not allowed to use their brains at all. Our job is to take orders from rude, disrespectful company leaders who are not marketers, and if you try to use your brain and provide any thought into how to make a campaign/piece actually successful, you are fired. You are a glorified Xerox machine. The Chief Product Officer is a veterinarian, yet for some reason he makes all marketing decisions. He should have absolutely no say in any consumer marketing, but for some reason, his word is the final word and all you can do is cross your fingers that our regulatory compliance team nixes his ideas. From him and field sales leaders/reps (mind you sales, not marketing), we're told what words to use, what images to use, and how to design everything. Want to use your education and years of education? Look elsewhere! You're treated like dirt and given no respect. Hell, they fired an entire team in one day who had no leader for over a year and outsourced all of their positions (this includes a woman on maternity leave who gave birth less than a week prior.) Honestly, save yourself the anti-depressants and years of therapy. Do NOT work here. Leadership is woefully incompetent. It truly feels like an authoritarian state. Disagree with anything? You're fired. We are given no resources, no means to contribute expertise to our work, we're constantly putting out fires that could've been prevented, oh, and we're bonused based on enrollment metrics and yet we cannot run the tests and campaigns we believe in and instead are told to go in directions we know will not work (and surprise, they don't). When those campaigns don't work, of course it is our fault even though it was a creative decision we vehemently opposed. I could really keep going, but seriously, trust me on this, do not apply for a marketing role within this company.

Something changed in the company during the pandemic. Morale is at an all time low. Major lay offs in middle/upper management has left massive holes in the chain of command and workloads are now assumed upon others. I am disappointed with my experience with this organisation. It is clear that their management is complete and utterly incompetent. Communication is abysmal, with no timely responses to inquiries and an overall lack of transparency. Let's talk about their exorbitant prices for benefits that are hardly worth the cost. Adding a dependent to the policy? You might as well take out a second mortgage on your house. It's astonishing how much they will deduct.. the benefit's are unattainable for the majority of honest workers. What I mean by this is that it will cost you over $600 a pay check to insure a spouse.. (don't even ask about insuring a child as well). How on earth can they bang the drum about how much you care when they clearly couldn't care less about your employee's who only want a stable career and to look after their families. It's incredibly frustrating to entrust the health and well-being of a beloved pet to a company that can't take care of their own.