Trial and ERROR! - Customer Care Trupanion Employee Review

1.0
Oct 16, 2019
Recommend
CEO approval
Business Outlook

Pros

A good place for moms and benefits

Cons

Low pay how do people survive here they must 0 obligations

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Trupanion Response
6y
We're interested in hearing more about your advice to management. If you are comfortable doing so, reach out to peopleops@trupanion.com to provide additional context or to set up a time for a confidential chat.

Explore other reviews about Trupanion

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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