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      Trupanion

      Engaged Employer

      Trupanion reviews

      Caring Company - Claims Trupanion Employee Review

      5.0
      May 20, 2020
      Claims
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management is responsive to questions and concerns, very approachable about anything. Encourages open communication between team members. Company is doing very well handling the abrupt transition to WFH and supporting all team members during this time. Execs holding frequent zoom meetings to answer any and all questions from employees, have reassured everyone that there will be no layoffs due to Covid19. Company is actually doing great and meeting/exceeding goals during this time and actively hiring.

      Cons

      Management is under staffed and very busy, so it can take a while to hear back.

      avatar
      Trupanion Response
      6y
      Thank you so much for your feedback! We're glad to hear you've had such a good experience with Trupanion so far - especially considering the Covid craziness! Hearing from you that the zoom meetings and other support from the exec team is helping you through this time means the world; we want nothing more than to help our employees stay connected. That being said, we hear your concern about manager to employee ratios. If you have more specific thoughts on this we'd really like to hear them. Please reach out to PeopleOps@trupanion.com to speak with someone about your insights. Thanks again for your valuable feedback!

      Explore other reviews about Trupanion

      5.0
      May 3, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Five weeks pto from start.

      Cons

      Taking time off can drastically affect your pay.

      1
      2.0
      Jun 18, 2026
      Medical records specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

      Cons

      The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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