Great company, great product, horrible infrastructure - Inbound Sales Representative Trupanion Employee Review

Trupanion is severely out of date when it comes to technology and most of the tools/applications used on a day to day basis feel jimmy rigged at best. I spent about 1/8 of every day manually copying and pasting notes into the various applications that we used because none/few of them were automated/synchronized. In terms of resources, it does not feel like management is there to actually help. Any time I asked a question, all they did was direct me to various article pages and very rarely even follow up to make sure the issue was resolved. Training isn’t much better either, which seemed very counter productive seeing as there were about 5 different trainers and none of them seemed to be all on the same page at all times.