Great job - Senior Claims Specialist Trupanion Employee Review

4.0
Jun 25, 2021
Recommend
CEO approval
Business Outlook

Pros

love the culture and my coworkers. My direct report manager is amazing. The pay is better than what I had been getting in my previous line of work.

Cons

Some of the higher up managers can be snooty. Tendacy to make big changes that result in loss of income without notice. Introduction of software to streamline records requests has directly impacted their department and have since seen a large turnover of employees. Seem to be replacing everyone with workers in the Phillipines.

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Trupanion Response
4y
Thanks for sharing your experience! I loved hearing your positive comments about your coworkers and manager. I'm also glad to hear that the pay is better than your previous line of work! As the company grows and our automated software becomes more prevalent, it's true that some of our roles need to grow and change, including bringing on more support from our awesome team in Manila. Sometimes that change can be hard, especially if it's not communicated in the right way. People Operations is currently building out a training program specifically around change management. I'm sure they would love to consider your experience and feedback if you are open to sharing. Please reach out to me at Anna.Berentson@Trupanion.com and I can get you connected with the right folks in People Ops.

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5.0
May 3, 2026
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CEO approval
Business Outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

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2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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