Safer than a clinic - Appeals Resolution specialist Trupanion Employee Review

3.0
Jul 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits package for individuals is excellent and childcare benefit is excellent. Insurance without premiums for one pet included. Pets in office. Love the people on my team because individuals and middle management are good people and we care and treat one another well.

Cons

Unhealthy work/life balance is expected if you wish to succeed ling term. Top level management is cis, heteronornative, neurotypical, healthy, wealthy, predominantly male, Christian (with one exception), and doesn't reflect the majority of employees (female or gender queer, poor, chronic health issues, often queer, often young). This mismatch results in fully anticipatable concerns from employees. Management repeatedly struggles to predict or respond appropriately, requests feedback, and 50/50 may openly lash out at the solicited candor. They are partnered with Mars, VCA, Bluepearl, and Banfield. Rather than a living wage base pay for all workers, you can only approach living wage if you are a high-producer. Upper management swears they are working on it, but this company is now more than 20 years old. In the mean time employees have made an in-office food pantry (stocked by other low level emoyees whenever we possibly can) to address coworkers coming to work hungry because of widespread food insecurity. Hopefully remote employees have access to a local food bank.

avatar
Trupanion Response
4y
Thank you for your feedback. I truly appreciate your nuanced insights and years of great work with Trupanion. You bring up a lot of concerns in this review and every point warrants much more thought and discussion. Please reach out to me directly so that we can set up a time to chat confidentially. I can also get you connected with the right folks in People Ops so that your insights can inform future thinking about leadership and compensation. You can ping me on Teams or email me directly at Anna.Berentson@Trupanion.com. I look forward to hearing from you!

Explore other reviews about Trupanion

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

See reviews by: Helpful|Rating|Date|All