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      Trupanion

      Engaged Employer

      Trupanion reviews

      PTSD - Retention Specialist Trupanion Employee Review

      2.0
      Sep 18, 2021
      Retention specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, nothing else. Pets and the non “managers” were great to.

      Cons

      I was a “favorite” during my time at the company which you’ll notice is a common trend in reviews. Either way I’m literally still traumatized from the abuse I experienced from customers and manipulation from managers. I was promised so many things and it never came through. This company shouts culture from the rooftops until you get inside and it turns into whispers. It’s not worth it.

      avatar
      Trupanion Response
      4y
      Thank you for sharing your experience, as it is insight like this that can only help us improve. As with any company, it is crucial that we have the right leadership in place to mentor, grow and inspire our employees. An issue was identified with leadership within your team and has since been dealt with, not to say that the work ends there! If you do feel comfortable sharing further insight to help us improve, please reach me directly at Anna.Berentson@Trupanion.com to set up some time to chat.

      Explore other reviews about Trupanion

      5.0
      May 3, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Five weeks pto from start.

      Cons

      Taking time off can drastically affect your pay.

      1
      2.0
      Jun 18, 2026
      Medical records specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

      Cons

      The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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