Great Company, low compensation - Member Experience Specialist Trupanion Employee Review

5.0
Jan 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Great company that’s cares about its people. Fully company funded health insurance, unlimited bonuses just for doing your job.

Cons

Hourly rate is low based on knowledge needed, and that member experience specialist are the ones explaining everything, and claims reps do not speak with members about their decision.

Explore other reviews about Trupanion

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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