Pros
Fully remote. You get to talk about pets all day.
Cons
Things used to be great until Margi took over and Darryl stepped down. Now the culture and environment is nothing but a fairy tell. No performance reviews. No cost of living wage increases No wage increases period. In fact, they think they're paying too much and attempt to dock pay to improve their bottom line No communication between departments much less your own department Unqualified ATMs that are on power trips Nepotizm prevents career advancement Management will change your contract as they see fit and tack on additional responsibilities with no extra pay, no guidance on how to compete these additional tasks, and no extra time to get them done. The icing on the cake is hiring a "workforce planning' team that will harass you if you're +-5 minutes out of "compliance" with lunch or breaks. This place will micromanage you to death. Fairly certain that they're just hoping the tenured agents will all quit so the next wave of hirees will come in that they can treat like crap and get away with it.