Trauma, gaslighting, constantly shifting goalposts - Technical Support Specialist Trupanion Employee Review

1.0
May 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Dogs? Decent benefits. Work from home,

Cons

Toxic work environment, misleading direction, constantly shifting goal posts, ineffective leadership, retaliation, and feelings winning out over professionalism. My time there was fine at first. Then the cracks started showing and became gaping chasms. More and more responsibilities were lumped on my team, with zero support, or resources allocated to assist us. We were chronically understaffed for over a year, and constantly were told that they were unable to hire anyone. When we asked for help, help was actually rescinded making our jobs more difficult. WE had zero leadership on our team for months, and then we were told that we had failed in several aspects that we had called attention to and raised concerns about month prior. Our leadership had decided to stick its head in the sand and needed scapegoats when the time came. I would advise anyone to avoid like the plague.

Explore other reviews about Trupanion

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Front-line employees are really great. Everyone seems to be aligned with the mission of helping pet-loving pet-parents care for their dogs and cats. PTO is good and typical schedules are very flexible in most departments. Strong DEI guidelines that were enacted many years ago.

Cons

Senior leadership in IT has fallen through the floor in recent years, leading more with intimidation rather than motivation or inspiration, leading to extremely low morale. Just in the first half 2026, there have been about 10 departures from the engineering org. Insurance is fine for employee only, but adding spouse and children gets VERY expensive. Pay is mediocre.

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