Great benefits, very shady management - Administrative Assistant Trupanion Employee Review

2.0
Oct 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Working for this company will give you all the benefits you could dream of - fully paid health insurance, the option to work from home (even before lockdowns), stock options, bring your dog or cat to work, four weeks paid vacation time, flexibility to learn/move to a different department... and everyone there loves pets and truly cares.

Cons

Over time, you'll see that management has no idea what's ever really going on. There have been more and more closed door meetings and there has never been any real clear communication. The highest management teams create rules & structure for the lowest team members, never having worked in that particular department, and never listen to the employees that actually work there in what will work and what won't. They have these programs created that they force teams to switch over to when they are not fully developed or fully tested, and there were constantly bugs and workarounds to each new system (one such system still isn't working properly, two years later). Every few months it seems they go through a round of letting people go/firing, and everyone gets nervous they're next. Specifically speaking for the team I was on, Records Collection/Coordinating, this department is a complete mess and they are in talks to merge this team with another one. The company seems to be straying from their core values since we've gone public, it's not the same company I once joined. Even as a low-level employee, work here at your own risk - and I hope you like to be stressed out all the time.

Explore other reviews about Trupanion

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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