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      Trupanion

      Engaged Employer

      Trupanion reviews

      Trupanion was once amazing. Now it's toxic. - Sales Trupanion Employee Review

      1.0
      Feb 7, 2023
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pet passionate people. Knowing that you are making a difference in the lives of pets.

      Cons

      Where to begin? Company began sliding downhill several years ago when Darryl took a step back and Margi (and others) took over. They brought in outsiders with little experience and less of a clue. Zero leadership left. I could go on and on but imagine the most toxic environment possible and that is what its like working at Trupanion. If you dare challenge or question anything you will be blacklisted. I was let go by a middle manager who didn't have a clue how to properly "fire" an employee. I legitimately had to ask "are you serious? Is HR aware of what you are saying?" Like I said, no clue. Extremely unprofessional. REally sad as it was once an amazing place to work with values to match.

      avatar
      Trupanion Response
      2y
      Thanks for leaving a review and for the years you have spent with Trupanion. It is great to hear that you have enjoyed working with other pet-passionate colleagues and supporting our mission to help pets. However, your experience with leadership sounds less than ideal. We have recently launched three new leadership development courses to create opportunities for more team members, help train the next generation of leaders, and even upskill more experienced leaders. If you are comfortable doing so, please contact our Senior Director, People and Talent at Jennifer.Hernandez@Trupanion.com to set up time for a confidential conversation.

      Explore other reviews about Trupanion

      5.0
      May 3, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Five weeks pto from start.

      Cons

      Taking time off can drastically affect your pay.

      1
      2.0
      Jun 18, 2026
      Medical records specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

      Cons

      The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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