Great company - Member Experience Specialist Trupanion Employee Review

4.0
May 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Get benefits, get team to work with, the managers don't feed you unnecessary stress

Cons

the clients can be pretty mean

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Trupanion Response
2y
Thank you for sharing your feedback and we appreciate that you enjoy Trupanion's great benefits in addition to being part of a great team. If you need any support regarding interactions with members, please raise these concerns with your direct manager.

Explore other reviews about Trupanion

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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