Great company - Retention Specialist Trupanion Employee Review

5.0
May 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits, salary, bonuses, culture, training

Cons

Call center, uneducated clientele, insurance

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Trupanion Response
2y
We appreciate your feedback and are happy to hear that you also enjoy our employee benefits and company culture. Our Call Center is full of passionate and dedicated team members who help educate our members with the right information to help them make informed decisions and be able to better care for their pets, so thank you for being a part of this crucial work.

Explore other reviews about Trupanion

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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