Pros
You get to work with a lot of passionate and driven people. You’re helping save pets! Trupanion insurance really is an incredible product. Certain things could be better (there’s always room to improve with anything) but it’s a great product, designed to improve the lives of pets. Margi is great! Like with the product there are things with her leadership that could be better but she is great at motivating and uniting the team, she also cares deeply about the company’s mission and goals.
Cons
There’s a lot of favoritism that negatively impacts the business and bottom line. There is one person in particular, the Chief Product Officer who essentially runs around the company like a toddler throwing tantrums. He did a great thing with creating the original Trupanion product, there’s no doubt on that. But because he was right with that he’s now incapable of acknowledging that any idea he has could be bad. Trupanion pays good people to market the product, but this individual gets to come in and demand any changes he wants. Trupanion has gotten away from letting data drive the marketing strategy. Instead of letting consumers tell you how they want to be marketed through rigorous A/B testing, results are ignored to cater to the marketing strategy of a person who has the social skills of a rock. Seriously, why is someone who struggles to connect to human beings driving the marketing of this product?