This place will be good in 10 years..if it lasts. - New Customer Specialist Trupanion Employee Review

2.0
Dec 20, 2015
Recommend
CEO approval
Business Outlook

Pros

The product is great and bringing pets to work is fantastic. The pay is slightly higher than minimum wage. The dress code is relaxed.

Cons

The thing is management is young and likes to create cliques. If you aren't their friends you will not do well. While working there a large amount of people quit and quite a few were fired (with no warning).. which is a terrible sign of a company. When someone did leave we were not notified and so when customers called in asking for them we would not know they are gone and it was a very frustrating process. New management cares more about quantity than quality... which means a LOT of unhappy customers. The training is minimal and the amount of learning is vast in a very short time. Bringing your dog to worj is cook but the pet policy is ridiculous and more hassle than benefit. The amount of money you get paid is not worth the work and emotional sanity.. I say stay away until they figure out what the heck they are doing.

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Trupanion Response
10y
Thank you for your feedback. We appreciate that even through your frustrations you understand that we are working to implementing the best product possible. We take all suggestions into consideration and gain insight from reviews such as this one.

Explore other reviews about Trupanion

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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