Great Mission, Awful Bullying Problem - Senior Social Media Manager Trupanion Employee Review

1.0
May 23, 2025
Recommend
CEO approval
Business Outlook

Pros

- the mission itself is noble and fulfilling for employees who are pet parents themselves. - great office vibe. Mandatory 3 days a week in-office but the days are flexible. - free insurance for one pet - office dogs

Cons

- Leadership avoids addressing topics perceived as politically sensitive, limiting opportunities to openly support and communicate a pro-DEI stance. Openly fears “upsetting red states”. - Insufficient budget allocation for essential tools and applications limits employees' ability to develop skills and maximize growth within their roles. - Leadership consistently demonstrates poor decision-making and ineffective management. - Communication is severely lacking; directors may go days without responding when conflicts arise. - Leadership and HR enable toxic behaviors by failing to address bullying, leading to significant talent loss. - Leadership lacks a clear vision for its employees, creating ongoing misalignment and repeated operational failures. - Middle managers receive minimal support or structured coaching, hindering professional development and performance. - Job roles frequently expand beyond the original description without proper acknowledgment, with leadership framing it as adaptability rather than addressing workload concerns. - Leadership has limited understanding of social media strategy and audience engagement, requiring repeated clarification of fundamental digital metrics.

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Trupanion Response
1y
Thank you for taking the time to share your experience working at Trupanion. We are sorry to hear that your experience was less than satisfactory despite being aligned with our mission to help pets. At Trupanion, we take concerns about bullying seriously. If you feel comfortable sharing feedback, we encourage you to contact People Operations at PeopleOps@Trupanion.com to set up a confidential conversation.

Explore other reviews about Trupanion

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Front-line employees are really great. Everyone seems to be aligned with the mission of helping pet-loving pet-parents care for their dogs and cats. PTO is good and typical schedules are very flexible in most departments. Strong DEI guidelines that were enacted many years ago.

Cons

Senior leadership in IT has fallen through the floor in recent years, leading more with intimidation rather than motivation or inspiration, leading to extremely low morale. Just in the first half 2026, there have been about 10 departures from the engineering org. Insurance is fine for employee only, but adding spouse and children gets VERY expensive. Pay is mediocre.

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