Does TrustedSite pay their employees well?

According to anonymously submitted Glassdoor reviews, TrustedSite employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at TrustedSite. This rating has been stable over the past 12 months.

How satisfied are employees working at TrustedSite?

63% of TrustedSite employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TrustedSite 4.0 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at TrustedSite?

Account Executive (3) , Account Manager (2) , SDR (2) , Sales (2)

What are the pros of working at TrustedSite according to real employee reviews?

"Management is incredibly encouraging." ((in 3 reviews)); "The culture is collaborative, teams have their domain of expertise and responsibility, but no one is working in a Silo." ((in 2 reviews))

What are the cons of working at TrustedSite according to real employee reviews?

"Dysfunctional upper management." ((in 2 reviews))

What are the top reviewed TrustedSite locations?

San Francisco , New York , Plano , Fairfield

TrustedSite reviews

Nightmare. - Anonymous employee TrustedSite Employee Review

1.0

Nov 14, 2017

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free lunch. 401k. Fun co-workers.

Cons

Extremely noisy office. It's very difficult to concentrate. Lack of leadership, communication and product vision. Dysfunctional upper management. Disrespectful to employees. Favoritism and nepotism. The worst PTO policy. As a new hire, you really only get 1 week of vacation time. Also, you don't accrue PTO hours. Low quality products and features. Everyone is trying to get out.

TrustedSite Response

8y

It must be horrible to feel this way at the company you work at. I invite this reviewer to provide more anonymous feedback to me assuming they are still at TrustedSite. My only goal is to make TrustedSite a great company for all of us and our customers. Additionally I would be happy to sit down and listen to their perspective. I will repeat a few things from my other comments to ensure readers have another perspective. Leadership Myself and my co-founder, along with 5 senior managers are in the office everyday working hands on with teams to deliver our service to over several 100K customers. Our company vision, products, and updates on the business are communicated every month with company meetings and everyday with individual updates. Our mission is to help good websites become trusted websites with our services. Favoritism - Nepotism. We do promote and reward performance. Several of our directors who’ve made significant contributions started as individuals and we promoted to run teams. Not sure about nepotism...we don’t have anyone working at TrustedSite who is related to anyone else working at the company. PTO Policy New employees get a total of 4 weeks, two weeks pto and 10 company holidays. We have an “Open” PTO policy where employees can take more paid time off with managers approval based on still accomplishing the results. The amount of vacation guidelines go up based on years with the company. We did have some individuals who abused the “Open” policy and several other employees who were planning to take a total of two paid months of vacation that we didn’t approve. This individual may be one of those folks. Product Quality and Features We have a rapid product development cycle that includes bug fixes and new features. We support over 12 platform partnerships and have over 200K customers using our services. Employee Happiness Not sure this is fair. Of our employees we have had no unforced turnover except for two individuals who changed carriers that fit their skills better. The bulk of our employees have been with the company for several years.

Explore other reviews about TrustedSite

5.0

Jan 13, 2023

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

just to feel happy in

Cons

it's my dream to change

5.0

Jun 10, 2019

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

-Amazing coworkers who are all down to earth, really fun and easy to talk too, no egos in the office. Really makes for a great work environment. -Manager running the team is great, very supportive, easy to talk to, honest and transparent -Full sales cycle so you get to make the sale after pitching the potential customer so you will get closing experience -Most customers you call have at least tried the product on a trial so they are usually warm calls and not ice cold cold calls -Great customer success experience because you have to deal with saving clients and turning a no into a yes, and getting customers to renew and strategizing on ways to prevent and proactively stay ahead of problems with current customers -location is pretty prime being only 2 blocks from Montgomery Bart Station -catered lunch everyday, the kitchen is full of snacks and goodies, beer on tap -Fun events at least once a month

Cons

-Typically start up problems, company can make lots of changes so you need to learn to adapt to the constantly changing product. This led to most of the bad reviews of a few employees being let go because they couldn't adapt to the changing culture and rather working to improve decided to keep doing business as usual.

TrustedSite Response

6y

Will do! Product training is key for us. With new product features and new efficacy data it's paramount we keep customer facing folks educated.

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TrustedSite

Nightmare. - Anonymous employee TrustedSite Employee Review

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