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TrustedSite

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TrustedSite reviews

3.8

63% would recommend to a friend

(28 total reviews)

Tim Dowling

68% approve of CEO

64% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Work/Life balance

3.7

Compensation and benefits

3.5

Culture & values

3.5

Senior management

3.5

Career opportunities

TrustedSite has an employee rating of 3.8 out of 5 stars, based on 28 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TrustedSite employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

28 reviews
1.0
May 3, 2019

Save yourself the time and don't work here

Sdr
Recommend
CEO approval
Business Outlook

Pros

There's a solid group of employees who are down to earth and ego-free.

Cons

Heed my advice and stay away from this toxic office. Someone hit the nail on the head in a previous review and said that TrustedSite is a stagnant company. There has been a core of 6 employees in upper management who have been there since its inception and they have all grown to "director" level in this 20 person org. Aside from the aforementioned core, there isn’t anyone else on the sales team who has been here longer than 1 year. I’ll go into a few details on why this is a red flag: Every week (if not daily) you're micromanaged. This process mostly involves passive aggressive slack messages to make more phone calls. The biggest breakthrough at this company was when upper management figured out a way to send an automatic questionnaire at the end of the day for employees to fill out with how many phone calls they’ve made. If you used a real CRM like Salesforce you could find this information yourself in two minutes but TrustedSite uses a custom “in-house” solution that is extremely limited. The CEO will regularly go on a crazy tirade. For example, he once sent out a random email about why employees shouldn’t be wasting his time. I’ve personally never talked to him for more than 5 minutes, but this one email is a clear example that you’re a little more to him than an employee who should be sitting at their desk and making a phone call. Good luck prospecting for phone numbers and emails. This company is antiquated in that they use no tools, other than the aforementioned 'in-house' CRM and LinkedIn Sales Navigator. You sign an offer letter that says you have unlimited PTO but then 6 months into employment they say you only have 12 days of PTO. This tactic is used to scare employees and ultimately save the company from having to pay out unused PTO after they likely quit. Compensation is terrible because the product will never be scalable in the enterprise or Mid - Market space. Their churn rate is terrible because their motto is to get the SMB market into trials and hope they forgot they're paying us. They’ve fired multiple employees before they even work there for three months. The managers come up with excuses like “they weren’t a good fit”, or “they weren’t hitting quota”. A major red flag showing they're not willing to invest in their employees. Taking this job and company seriously is hard to do since there are 1,000 other tech companies in the bay area actually making an impact on B2B solutions.

avatar
TrustedSite Response
7y
The timing of this review coincides with addressing a number of performance issues with junior sales reps most of which were oriented around a few folks not putting the effort in and having significant time out of the office. We have a direct sales model which requires confidence, good sales skills, product knowledge. We provide 90 days of training and desk-side coaching. This system has worked to produce many successful sales reps and generated millions of dollars of revenue. This reviewer most likely felt micro managed due to missing quota and not putting the time and effort in to be successful. We have also eliminated the SDR role primarily because the pay level attracted a much lower caliber person. Our smaller customers are now serviced and sold by solid “Customer Care” Team who are trained on all aspects of sales, product support, and account management. Much of this reviewers comments are simply not true. Our website security and certification services are very effective and have many case studies supporting the benefits our customers receive. We have very little customer churn, active case studies with larger customers every week. Our sales management team rose thru the ranks building this business making cold calls and targeted account enterprise calls very successfully. If you love sales or you think it’s for you, then TrustedSite can help build the basic skills and training needed to be successful. Tim Dowling CEO TrustedSite
1.0
May 11, 2019

Sinking ship with poor management and stagnant product

Sales
Recommend
CEO approval
Business Outlook

Pros

Lunch and snacks provided Good location near BART & Muni Flexible work hours/days

Cons

The cons could go on and on, so I’m going to do my best to summarize this briefly. Let’s start with management/leadership. Like most businesses, the success (or lack thereof it in TrustedSite’s case) starts at the top. TrustedSite’s CEO is not only out of touch with the modern landscape for their customers/prospects/employees but also comes off as a narcissist who is completely opposed to any form of feedback or suggestion that could potentially help his fledgling business. He has made a point to promote employees who are quintessential “yes men” and are clearly terrified of second guessing any decision he makes. Those that he’s placed in positions of leadership are not only under qualified, but are also the only current employees with a tenure longer than 1 year. Now to the product. TrustedSite has 2 products which they sell - website certification (they refer to as trustmarks) and external vulnerability scanning. The CEO has explicitly told his employees during meetings that it’s a waste of time trying to sell scanning and that the “real money” is in selling the Trustmark. The reason for this is that there is a fixed price for scanning and clear cut ROI for that type of product. On the contrary, there is no method to measure the ROI of website certification and TrustedSite simply prices this service with the concept that these trustmark’s (or stickers) will boost an e-commerce sites conversions by 10%. They train their employees to pitch the product in this manner and hope that the businesses they are trying to sell into are incompetent enough to not A/B test the solution. When a company does decide to A/B test to justify the huge cost, they inevitably discover that it usually makes no difference whether they have the sticker or not (hence, little to no ROI). As soon as any company informs Trustedsite of the results of their test, the management has advised its salespeople to accuse the prospect/or company of running the test incorrectly. Calling this a shady business model is an understatement and really should be something that they’re embarrassed about. Both of these topics which I discussed are very high level responses. There are many other issues which I didn’t cover that are also troubling (so much so that it’s actually comical), but I simply don’t have enough time to go into all the detail. I strongly suggest not joining TrustedSite.

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TrustedSite Response
7y
There are a some inaccuracies from this reviewer which are worth addressing. We sell Vulnerability Scanning Half of our revenue comes from Vulnerability Scanning. We recently hired a Director of Security Products as part of our investment in website security and are an Authorized Scanning Vendor for PCI. Of course our successful sales teams sell Vulnerability Scanning and Certification. We are investing in more website security products and are actively selling this to medium to large customers. Of course I've never told employees to not sell scanning. Certification ROI is Successfully Tested Weekly The certification service scans a website weekly for virus's, malicious code, broken links, broken images, slow loading pages. A certified site can display a series of Trustmarks which do help increase sales. We provide an A/B test that includes optimizing the service across mobile, tablet and desktop. We've provided these test for the last 5 years showing millions of dollars of increased sales. Team: We have a great team at TrustedSite with formal training for each new sales person and one on ones to provide feedback and help. We hold regular monthly and quarterly updates to keep the team up to date. Our products are constantly updated with new features and capabilities, we deploy new code on bi-monthly basis. Our new VP of Sales is raising the bar for sales personnel to be more knowledgeable about our products and sales process. If you’re passionate about sales and enjoy security products and websites, please consider TrustedSite. Tim Dowling CEO TrustedSite
1.0
Jul 2, 2019

TERRIBLE STAY AWAY

Sdr
Recommend
CEO approval
Business Outlook

Pros

Terrible culture in this company and the people who work there. They all try to act like the company is great yet most of them hate what they do. They put you in a small room and get you 4 people to interview with them back to back.

Cons

No star for this company and the way they handle their employees and interviews. If you wanna work and feel miserable about your life then thats the place to work. SCAMMING people to purchase their safety software.

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TrustedSite Response
6y
This is from someone we interviewed rather than a real employee. We had no SDR's working for us at this time.
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Glassdoor has 28 TrustedSite reviews submitted anonymously by TrustedSite employees. Read employee reviews and ratings on Glassdoor to decide if TrustedSite is right for you.