First job to break into the industry - Account Manager TrustedSite Employee Review

2.0
Nov 8, 2019
Recommend
CEO approval
Business Outlook

Pros

If you are new to tech and need a way in, this is it. TS will hire you just so they can have man power to push a outdated product in a dying industry. Also you get catered lunch and benefits.

Cons

I have seen personally people get let go right before 3 months even though they were doing a decent job. I have seen the management try to require employees to leave positive reviews on Glassdoor because they know how many employees have left feeling Jaded. Management will micro manage you to the point they will notice your bathroom breaks. After they will suggest you do a specific way of your work and even if it fails because it was not a good system management will blame the employees then get rid of the system. If you look at the team, the management has been there for 5+ years and has remained the same, while tenure for any associate is 3 months to 1 year. This is what we call a red flag. A billionaire once said, "I don't invest in products, I Invest in people" this is not Trustedsite. They use people with a expectation that they will not be there for long. They also say they pay really well except its actually lowest paying in the industry.

avatar
TrustedSite Response
6y
I am sorry this person had a bad experience on their way out. They may well have felt they were being micromanaged if their results were not where they needed to be, that does happen. Our entry level positions are paid competitively, trained well and with decent results and efforts most will move up. Website Security and Trust as industry is growing with TrustedSite having two of the leading solutions under the TrustedSite brand. Perimeter security to prevent breaches and building trust around an e-commerce sites company continue to remain critical. I do agree that security alone isn't enough anymore to address a websites issues, business trust, e-commerce performance, product quality are all critical today. As for our management team we have had various editions recently such as our Director of Account Management and Director of Sales Operations. Many of our management team started out as individual contributors who where promoted because of their results. They've had good careers and contributed significantly to the company and yes some have been here (not as managers) 5 years.

Explore other reviews about TrustedSite

5.0
Jan 13, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

just to feel happy in

Cons

it's my dream to change

5.0
Jun 10, 2019
Recommend
CEO approval
Business Outlook

Pros

-Amazing coworkers who are all down to earth, really fun and easy to talk too, no egos in the office. Really makes for a great work environment. -Manager running the team is great, very supportive, easy to talk to, honest and transparent -Full sales cycle so you get to make the sale after pitching the potential customer so you will get closing experience -Most customers you call have at least tried the product on a trial so they are usually warm calls and not ice cold cold calls -Great customer success experience because you have to deal with saving clients and turning a no into a yes, and getting customers to renew and strategizing on ways to prevent and proactively stay ahead of problems with current customers -location is pretty prime being only 2 blocks from Montgomery Bart Station -catered lunch everyday, the kitchen is full of snacks and goodies, beer on tap -Fun events at least once a month

Cons

-Typically start up problems, company can make lots of changes so you need to learn to adapt to the constantly changing product. This led to most of the bad reviews of a few employees being let go because they couldn't adapt to the changing culture and rather working to improve decided to keep doing business as usual.

avatar
TrustedSite Response
6y
Will do! Product training is key for us. With new product features and new efficacy data it's paramount we keep customer facing folks educated.
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