Small but mighty company - Customer Success TrustedSite Employee Review

5.0
Jan 22, 2021
Recommend
CEO approval
Business Outlook

Pros

- They quickly adapted to remote working during the pandemic. Super communicative and gives you all the tools you need. - Management listens and acts on it. They love hearing feedback especially if it can make your experience at TS better. No is a mind reader so it's better to speak up than complain in the background. - Office life was chill. They had 2 floors in a nice building in the FiDi with micro kitchen, snacks, etc. Free lunch and happy hours. Since the pandemic has moved everyone remote, TS implemented a gift program. Coworkers can send each other appreciation gifts on the company dime. It's an awesome program they've implemented since we no longer get the office perks. CEO will also send the sales team wine occasionally if quota is exceeded. It truly brought me joy as a wine lover. - Company paid for everyone's Masterclass membership. Loved this perk. - Besides the perks (which I like to call the Golden Handcuff), they truly care about their employees and their career path. Management is incredibly encouraging. - The sales team and their processes have gotten better in the last year. There's more organization and goals are clear. Quota is attainable. They do everything they can to provide you with the necessary tools and training to succeed. - I feel like there's a lot more to be said but honestly, this is a great company to work for. I've heard some horror stories of other tech companies from close friends and they're always telling me to make sure I stay at TS. - Remote work! You can live anywhere. - Sandler sales methodology training

Cons

- It's a small company but growing. - There can always be more diversity+inclusion in the company. - We don't have free lunch anymore due remote working :(

Explore other reviews about TrustedSite

5.0
Jan 13, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

just to feel happy in

Cons

it's my dream to change

5.0
Jun 10, 2019
Recommend
CEO approval
Business Outlook

Pros

-Amazing coworkers who are all down to earth, really fun and easy to talk too, no egos in the office. Really makes for a great work environment. -Manager running the team is great, very supportive, easy to talk to, honest and transparent -Full sales cycle so you get to make the sale after pitching the potential customer so you will get closing experience -Most customers you call have at least tried the product on a trial so they are usually warm calls and not ice cold cold calls -Great customer success experience because you have to deal with saving clients and turning a no into a yes, and getting customers to renew and strategizing on ways to prevent and proactively stay ahead of problems with current customers -location is pretty prime being only 2 blocks from Montgomery Bart Station -catered lunch everyday, the kitchen is full of snacks and goodies, beer on tap -Fun events at least once a month

Cons

-Typically start up problems, company can make lots of changes so you need to learn to adapt to the constantly changing product. This led to most of the bad reviews of a few employees being let go because they couldn't adapt to the changing culture and rather working to improve decided to keep doing business as usual.

avatar
TrustedSite Response
6y
Will do! Product training is key for us. With new product features and new efficacy data it's paramount we keep customer facing folks educated.
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