Toxic, No Transparency, Average Product, Bad Leadership - Operations Trustly Employee Review

1.0
Nov 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Hired some talented people but most leave within months (sometimes weeks) Benefits changed (for the better)

Cons

No clear strategy Poor management team / CEO Product capabilities severely lagging (non-existent, bad integration with European counterpart, highly dependent on banks or strategic partners) Culture is toxic - no transparency; not honest with customers, partners or consumers Results of employee survey never shared (telling) Vast majority of revenue is sports betting Core operations is outside the US (exposure)

Explore other reviews about Trustly

5.0
May 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The teams are filled with incredibly smart, driven people who genuinely want to help each other succeed. Work-life balance is respected while there is a strong emphasis on moving fast together

Cons

Priorities can shift quickly since the company is growing and adapting to a fast-paced market, You need to be comfortable with a bit of ambiguity at times.

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- great pay - remote - great team members

Cons

- leadership - dysfunctional operations - long hours - favoritism - management lacked vision - lack of diversity

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