Pros
It is an avenue to get additional clients you normally would not get connected with. They connect you to clients in different locations you may not normally have access to.
Cons
It is run like a tech company by tech folks who do not know about mental health or the therapist/patient relationship, but who want to enter into this mental health space to get a piece of the insurance company money pie. -As a therapist - do not make this your main source for clients - the company can drop you at a moments notice for unclear reasons thereby having you lose all of your clients. -The company wants the therapist to be skilled at tech to the level nearing that of a programmer/developer where you need to keep track of multiple websites, user interfaces, updates to a constantly changing Wiki (process manual). -Support is limited - they direct you to the "workflow" without much by way of actual connection to support staff or a supervisor. -You can notice how the business needs collide with doing the actual mental health work. For example, they want you to immediately slot up recurring weekly sessions for months with your clients even before the intake. This makes sense from a business perspective, but not from a therapist/client perspective. -They request you give your clients a survey after each session, which makes sense for collecting data, but is not always indicated from a rapport building perspective for your clients.