Not the greatest anymore - Technical Support Engineer Tyler Technologies Employee Review

2.0
Apr 19, 2024
Recommend
CEO approval
Business Outlook

Pros

-WFH Options (2 days a week and as needed) -PTO upon first hire and access to a full bank -Large client base, job security

Cons

-Clients are unknowledgeable of their jobs, making supports job impossible sometimes -Outdated code that gets pushed to production with minimal QA -Middle and Upper management have zero transparency -Performance reviews for raises never have an "exceptional" rating. Management will say "you did the workload of 3-4 people this year, you did an exceptional job this year" and once you ask why that was an expected quality and not exceptional they'll give you the "but that was expected of you this whole time because you've always given your all." Impossible to get anything other then a 3% raise -Direct management claims to encourage your career goals but the second you request training on something other then what would benefit your team directly they'll shut it down -Super strict about going in office since covid is over. Even with family concerns they'll try and ding you for working from home. Zero difference in work processes when WFH or in office. No in person meetings at all.

Explore other reviews about Tyler Technologies

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible and they care about the employees

Cons

you wear so many hats and do the job of management without any extra pay

4.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

BCBS insurance/decent benefits. Good amount of PTO (4 weeks to start, holidays, and 2 floating holidays). WFH M/F and as needed. Solid company so job stability is good as well, which is important in this economy. Flexible in terms of appointments and schedules. Room for growth in your position. Most of mid-level management are kind and open to listening to you.

Cons

Definitely underpays compared to the industry standard across the board. Promises more money is coming year after year, but never delivers - senior management is the roadblock here - may not be the case for all departments though. Promotion does not always equal significant/decent pay raise. No sick days - lumped in with PTO instead. However, you can WFH when sick/as needed. Recently changed health insurance to no longer cover diagnostic testing/bloodwork at 100%, so you may get hit with a couple hundred dollar bill.

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