Tyler Technologies Technical Support Engineer reviews

2.1

10% would recommend to a friend

(2 total reviews)
avatar

Lynn Moore Jr.

100% approve of CEO

100% positive business outlook

Reviews by job title

2 reviews
2.0
Apr 19, 2024
Recommend
CEO approval
Business Outlook

Pros

-WFH Options (2 days a week and as needed) -PTO upon first hire and access to a full bank -Large client base, job security

Cons

-Clients are unknowledgeable of their jobs, making supports job impossible sometimes -Outdated code that gets pushed to production with minimal QA -Middle and Upper management have zero transparency -Performance reviews for raises never have an "exceptional" rating. Management will say "you did the workload of 3-4 people this year, you did an exceptional job this year" and once you ask why that was an expected quality and not exceptional they'll give you the "but that was expected of you this whole time because you've always given your all." Impossible to get anything other then a 3% raise -Direct management claims to encourage your career goals but the second you request training on something other then what would benefit your team directly they'll shut it down -Super strict about going in office since covid is over. Even with family concerns they'll try and ding you for working from home. Zero difference in work processes when WFH or in office. No in person meetings at all.

3.0
Aug 3, 2022
Recommend
CEO approval
Business Outlook

Pros

They really dont care about the quality of work many teams do. Support is often dropping the ball. Creates a low stress environment

Cons

No time to learn, Constantly given cases that are above my level, and it is assumed that I will need to get help. Creates a lose lose situation

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