Entry level management only.U-Haul is not a good place to work! - General Manager Area Field Manager U-Haul Employee Review

1.0
Mar 5, 2012
Recommend
CEO approval
Business Outlook

Pros

If you are a store manager or an Area Field Manager you feel like you have some independence.Get to know good people.Sundays off.

Cons

U-haul is a good place to get Management expirence and move on to another company.You will work long hours,customers are nasty in this business as the reservation department will overbook your store and then you get to deal with the angry customers even though it was not your fault this happened.Stores are understaffed by company payroll so GM has to cover for any understaffing.They give bonuses but they are a joke in most cases and the pay sucks.MCPs rule with an iron fist and they get rid of long term employees for no reason just because they can.I would stay away from this company as they treat employees like slaves and act like they can replace you at any moment with someone better.This is a company that a Union needs to be involved in to secure your job.

Explore other reviews about U-Haul

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall a great company to work for.

Cons

Every company has its flaws, and Uhaul is no exception.

1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good for gaining quick customer service experience, and the customer-facing side of the job keeps you busy.

Cons

Zero Work-Life Balance: Your personal life is virtually non-existent here. Between working incredibly long hours without overtime pay and the constant pressure to be connected, you can never truly clock out. Unrealistic Availability Expectations: The owner (Joe) requires your personal phone number to be available to anyone, at any time. You are expected to answer work calls during your off-hours, completely erasing the boundary between work and home. Lack of Management Support: U-Haul focuses entirely on the customer at the absolute expense of the employee. Management routinely allows customers to curse at and verbally abuse frontline associates without ever stepping in or backing up their staff. Flawed Technology: The internal booking and rental systems crash on a weekly basis. This leaves associates stranded, forced to repeatedly apologize to frustrated customers because the tech simply doesn't work. Poor Communication: Corporate-level communication is completely dysfunctional, making it incredibly difficult to get answers or support when things go wrong on the floor.

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