Pros
It's a work from home job.
Cons
You have to pretend that your at the store and lie to the customers. You can only contact the stores through chat and they normally never answer if they do they are very rude. Horrible management who are very demeaning rude and lie. Management will remind you MULTIPLE times they are listening and can let you go. The tools are outdated and don't work a lot of the time. Information changes but no one communicates the changes. The scheduling system is awful most of the times the customer will call in and be abusive because the truck they reserved is no longer available They say its a sales job but a majority of call will be customer service seeing what the store has in stock(boxes tape and such) confirming and changing existing reservations, taking storage payments, etc. Don't believe the amount they tell you can make. Overall it seems like none of the employees at any level care.