Work here if you have to, but keep looking for other jobs - Customer Service Representative U-Haul Employee Review

2.0
Feb 16, 2011
Recommend
CEO approval
Business Outlook

Pros

You will get some pretty crazy stories from dealing with customers. Co Workers are usually pretty cool. No short of hours to be given

Cons

The pay is miserable. (They would rather have a high turnover rate with employees then pay them what they're worth). Long, long days with no lunch breaks. Half of the customers are pretty decent, but the other half is probably about the worst around. Working 7 days straight isn't uncommon around here. It's very corporate. You will work full time hours with part time benefits (i.e. nothing). Upper management expects you to be able to do everything by yourself or at best with one other person (Dispatch trucks, receive trucks, fill propane, install hitches, troubleshoot customer problems, repair our broken equipment, to periodic inspections before they come overdue, and more in just one days work).

Explore other reviews about U-Haul

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall a great company to work for.

Cons

Every company has its flaws, and Uhaul is no exception.

1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good for gaining quick customer service experience, and the customer-facing side of the job keeps you busy.

Cons

Zero Work-Life Balance: Your personal life is virtually non-existent here. Between working incredibly long hours without overtime pay and the constant pressure to be connected, you can never truly clock out. Unrealistic Availability Expectations: The owner (Joe) requires your personal phone number to be available to anyone, at any time. You are expected to answer work calls during your off-hours, completely erasing the boundary between work and home. Lack of Management Support: U-Haul focuses entirely on the customer at the absolute expense of the employee. Management routinely allows customers to curse at and verbally abuse frontline associates without ever stepping in or backing up their staff. Flawed Technology: The internal booking and rental systems crash on a weekly basis. This leaves associates stranded, forced to repeatedly apologize to frustrated customers because the tech simply doesn't work. Poor Communication: Corporate-level communication is completely dysfunctional, making it incredibly difficult to get answers or support when things go wrong on the floor.

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