Horrible - Branch Manager U.S. Bank Employee Review

1.0
May 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexible Schedule, hardworking employees. That's all I can say. There's really nothing else that's positive about the company.

Cons

It's a jumble of departments stepping over each other in the retail banking world. Investments, Operations, and Retail all working against each other. The District Managers are a joke. They expect the same results from branches in low income areas that they expect from high net worth exclusive communities. Branches in areas that can only get payday loans are expected to crank out credit cards and loans. Get real. You can't cross over into another branch's territory, but there's no clear boundaries. Constant conference calls to state your numbers, which only shames the low performing branches and makes them feel inferior. Branch managers are only trained in sales, but if they don't have a customer service manager they become responsible for the operations of the branch. Operations they were never trained on. If you lose an employee, God help you because you won't get to hire another one. You're expected to be at weekly and monthly meetings, but must have 2 people in the branch at all times. Can't hire anyone even if you're down to 2 employees. Employees never get 15 minute breaks, just a lunch IF they're lucky. Be prepared to spend your entire paycheck on your health insurance and still have to pay the full doctor bill.

Explore other reviews about U.S. Bank

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

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