Pros
DISCLAIMER: Company culture varies widely between the different call centers. My experience is only for the CDA center. Pros: Transparent expectations and pay scale. Pretty good dental/medical/vision available on day one. No call scripting, aside from a couple small legal disclosures. Extremely flexible work from home options during COVID, and strong in-office policies to keep the workplace as safe as possible. Yearly performance based bonuses/raises that you actually WILL get if you work for them. And U.S. Bank has hands down the best environment I have ever been in for LGBT employees (including really solid corporate wide policies for trans people to work under preferred name/etc without any hoops to jump through).
Cons
When I started the Fraud department was the place where they trusted us to have a brain and some common sense - compared to the customer service departments, there were fewer inane checkboxes and a larger focus on just getting the job done, and as long as it was done right that's all that mattered. Within the last few months executive decisions from on high have been slowly chipping away at that independence, starting to dictate in increasingly specific ways how calls should be processed. Local level management is fighting back against it, but they're slowly losing the battle.